Enabling Citizen Superheroes

PulsePoint is an enterprise-class, software-as-a-service (SaaS) pre-arrival solution designed to support public safety agencies working to improve cardiac arrest survival rates through improved bystander performance and active citizenship. PulsePoint AppWhere adopted, the PulsePoint app empowers everyday citizens to provide life‐saving assistance to victims of Sudden Cardiac Arrest (SCA). Application users who have indicated they are trained in cardiopulmonary resuscitation (CPR) and willing to assist in case of an emergency can now be notified if someone nearby is having a cardiac emergency and may require CPR. If the cardiac emergency is in a public place, the location-aware application will alert trained citizens in the vicinity of the need for bystander CPR simultaneous with the dispatch of advanced medical care. The application also directs these citizen rescuers to the exact location of the closest publicly accessible Automated External Defibrillator (AED).

To install the PulsePoint app simply search PulsePoint in the Apple App Store or in Android Apps on Google Play.

Civic Engagement

Community outreach is critical in encouraging citizen engagement through the PulsePoint app. This Public Service Announcement (PSA) is used in movie theaters and other venues to raise local awareness of the app availability and purpose, and the important role of bystander CPR.

Imagine that you are in a restaurant having lunch with a few friends. You hear a siren in the distance and think to yourself, “I wonder where they are going?” The siren gets louder and closer, and then you actually see a fire engine approaching in the distance. Suddenly, surprisingly, the engine turns into the parking lot and parks right in front of the crowded restaurant where you’re eating. That’s when you learn that right next door, someone is unconscious after suffering a cardiac arrest. If you only knew, maybe you could have made a difference.

This scenario will likely be a thing of the past as the PulsePoint app gains widespread adoption. Last year the PulsePoint foundation launched the innovative new location-aware phone application that empowers everyday citizens to provide life-saving assistance to victims of Sudden Cardiac Arrest. Communities can now use the application to dispatch CPR-trained citizens to major cardiac emergencies where the potential need for bystander CPR is high.

Notifications are made simultaneously with the dispatch of paramedics to anyone within the area that is CPR-trained and has indicated their willingness and ability to assist during an SCA emergency. These notifications are only made if the victim is in a public place and only to potential rescuers that are in the immediate vicinity of the emergency. When notifications do occur they intend to target potential citizen rescuers that are primarily within walking distance of the event.

At the time of need, users that have opted-in receive a push notification accompanied by a distinctive alert tone. The notification is followed by a map display showing the dispatched location of the emergency along with the precise location of the citizen rescuer – providing for easy navigation between the two. The map display also shows the exact location of the nearest AEDs. In many cases nationwide, nearby AEDs have not been used when they may have made a big difference. The application aims to address this type of failure by informing citizen rescuers where the nearest AED is located – in real-time and in context of their current location.

Community Awareness

PulsePoint Globe Logo In addition to life-saving CPR notifications, the application provides a complete virtual window into the emergency communication centers of PulsePoint-enabled agencies. Mobile users have real-time access to emergency activity as it’s occurring in these communities.

App users are able to view active incidents – including the current response status of dispatched units (enroute, on scene, etc.) – and instantly pinpoint incident locations on an interactive map. Curious as to where that fire engine or ambulance that just passed is headed? Is there an accident up ahead causing this traffic tie-up? Just tap the application to quickly find the incident location or plan an alternate route. A log of recent incidents and a photo gallery of significant events can also be easily accessed.

Users can also choose to be notified of incidents by type when they are dispatched and listen in on live emergency radio traffic via the modern version of the traditional fire scanner.

Don’t live in a covered community? You’ll still find listening to the live action of dispatchers, firefighters and paramedics informative and interesting.